PLDT SNAP! Frequently Asked Questions

SNAP is PLDT’s suite of managed network and IT solutions bundled with IT support services. It includes the following:

a. Managed Wide Area Network (ex. IPVPN, Shops.work, DFR, etc) and Internet (ex. I-Gate and BizDSL)

b. Managed Local Area Network (both wired and wireless LAN)

c. Managed Router

d. Managed Server

e. Managed PC’s and laptops

PLDT outsources LAN implementation to accredited vendors who will do the site survey, cabling installation, and switch/hub installation in your premises. This ensures you get high-quality and low-cost LAN components through our partners.

You will call us and we will channel to the right vendor-partner who implemented the LAN.

The server is Nitix, a Linux-based business server which has received recognition from IBM, Linux World, Gartner and other reputable institutions.

Nitix offers the following functionalities:

a. File Server - You can store your files in a centralized location for easier file sharing across your network.

b. Print Server - You can share your printer across the network.

c. E-mail server - You can add and delete users and e-mail addresses as you require.

d. Web server - You can host your website and update it as you require

e. Firewall – You can implement basic security policies to safeguard your network.

f. VPN router - You can securely connect your different branches and communicate in real-time. You can also securely log-in your local area network form any Internet connection using software already standard in MS Windows XP called PPTP or Point-to-Point Tunnelling Protocol.

g. Back-up server - You can automatic back-up your configurations and files in the second hard drive or in a remote hard drive

h. Anti-Virus

Yes, Nitix has been tested with Microsoft OS, MAC OS, and Linux OS.

Yes, there are three types of the Nitix offerings :

1. Small Business server –for 5 CALs

2. Standard Edition server –for 20 CALs

3. Premium Edition server – for 45 CALs

The same features are available across the offerings, the main differentiators are the number of users the software supports and other additional other hardware features. Please see table below for details:

*RAID = Redundant Array of Independent Disks, technology of consolidating several physical drives into one, improving data-transfer rates thereby increasing throughput and response time.

The hardware is an Intel-powered box with varying specs depending on the Nitix offering chosen. The table below shows the details:

Printers except multifunction machines (ex. Printers which are also fax machines, etc.) are interoperable with Nitix.

Each user has their folder in the server which can be accessed only by entering the correct username and password.

Yes, through MS Windows PPTP (Point-to-Point Protocol) client which is available on Windows XP, you can log into your network through any Internet connection and access your files stored in the server.

PLDT – thru its partners - can request for your desired domain for you. Just provide us with five choices. Or you may apply on your own if you wish.

Yes, the Nitix server can be configured to support third-party Provider e-mail.

Yes, Nitix e-mail system can be used with Outlook, Outlook Express, and Eudora. Moreover, you can use your browser for webmail access.

Yes, the PLDT offering automatically includes the award-winning Kapersky Anti-Virus engine which protects your network and e-mail from viruses, worms, e-mail worms, Trojans, and other malicious programs.

Moreover, the offering also includes the Vircom Anti-Spam engine which easily and reliably stops spam from polluting your Inbox.

The Nitix VPN called Tunnelvision interoperates with the often-used VPN brands:

1. Linksys

2. NetGear

3. D-Link

Brands not mentioned above will have to be tested.

There are three types of PC’s in our offering:

You can call 177 who will take down your details and forward your problem to our partner vendor who will call you to troubleshoot and repair. If the trouble cannot be resolved remotely, the vendor shall also send personnel to your premises.

If it is determined to have been caused by a hardware defect, the PC shall be replaced.

No, SNAP! packages and components are constant for the entire contract term.

For the WAN, it is 99.6% availability. For the PCs and servers service dispatch, we guarantee next business day response at the most.

For the PCs, you have two options: (1) you may acquire them for 70 pesos per unit, (2) you may choose to renew the contract in which case, new units of equivalent value will replace your old units. Should you wish to continue the bundled support, this will be a direct engagement between you and IBM already.

No, as it will entail pre-termination charges equivalent to the remaining contract term.

No, this is a hard pre-requisite to the subscription of other SNAP! components, and therefore are co-terminus.

No, this will be ground for contract termination.