PRODUCT OFFERING & FEATURES
- Full spectrum of market-leading modular Contact Center Applications
- Automatic Call Distribution and Skills-based Routing
- Contact Center Elite software licenses
- Agent and supervisor features (e.g., call handling, monitoring of calls, conferencing, etc.)
- Rich telephony features (e.g., transfer, hold, call barging, mute, etc.)
- IP Agent softphone
- Call Recording
- Preview Dialing
- Auto-Attendant
- Management and Reporting
- Predictive Dialing
- Interactive Voice Response System
- Multi-Media Contact Handling (voice, e-mail, web)
- Hosted IP Telephony
- Usage based fee structure allows customers to adjust capacity to meet seasonality and growth of the business.
- Agents can be located anywhere within the network or at any remote location.
- DID/DOD for domestic operation.
- Call Center Transport Service (IPL) for international operation.
- Telco Infrastructure to support your other voice and data needs.
Toll Free
- Domestic
- International
Managed Domestic Network
- Leased Line
- ATM
- Frame Relay
- IP VPN
- Managed CPE
Agents Training
- English Usage & Grammar
- Practical Grammar Lessons & Business Idioms
- Accent Reduction Training
- Production of Sound Units
- Stress & Rhythm
- Intonation Pattern and Linking
- Telephone Image
- Call Handling Techniques
- Effective Business Presentation
Peripherals to complete the business
- Avaya IP Phones with POE (Power over Ethernet)
- Computers
- Headsets
- Production of Sound Units
- Stress & Rhythm
- Intonation Pattern and Linking
- Telephone Image
- Call Handling Techniques
- Effective Business Presentation