SUPPORT
Customer Infrastructure Readiness survey (CIRS)
Applications Integration & Call Flow Design (Prompting & Routing)
Installation & configuration of Domestic IP Network, hardware and software
Training of agents, supervisors and technical staff
24x7 After Sales Support
Dedicated PLDT Relationship Manager to monitor your business
99.9% Service Level Availability
On-site maintenance and reporting
Avaya Integrated Management System
Avaya Expert System
BENEFITS
PLDT, the leading Telco Provider in the country and Avaya, the global leader in communication systems, contact center solutions, applications and services will manage your contact center infrastructure.
Offers an end-to-end solution from the managed contact center application to the telco infrastructure and other peripherals needed to run your business.
Focus on Core Business - Not Managing Technology.
Minimal or no capital expenditure in putting up the contact center.
No annual maintenance fees.
Reduced need for specialized technology/telephony expertise.
Freedom from obsolescence.
Customer pays only for the capacity they need.
Efficiency in managing resources.
Expansion can be done anytime, anywhere.
Expansion can be done anytime, any place as the need arises
View Network Diagram
For more information please click on this link PLDT On Call