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Published on Sep 05, 2016
Leading telecom and digital services provider PLDT and its mobile subsidiary Smart Communications are providing a text platform and internet connectivity for the PNP’s ‘Text Bato’ hotline service of the Philippine National Police (PNP).
Text Bato is the 24/7 hotline project of the PNP’s Community Relations Group that allows ordinary citizens to report crime incidents and law enforcement concerns directly to the police chief director Ronald “Bato” Dela Rosa.
Smart subscribers can text relevant police concerns by typing BATO (space) their message then sending to 7444-2286.
Once these reports reach the hotline, the Text Bato platform will shoot a confirmation to the sender with ‘PNPBATO’ as the unique sender name. The PNP will then verify these reports to determine the appropriate course of action.
Smart also assigned a dedicated wireless device for Dela Rosa himself to personally access all incoming messages and even have the option to directly reply to every message sender.
In designing the platform, the PNP took into consideration citizens with access to “ordinary” mobile phones with mere call and text functionalities.
To support this, PLDT and Smart Spokesman and Public Affairs Head Ramon Isberto said that the telco will be committed to help the PNP in making its services widely accessible to the general public.
“Aside from enabling this service, we also pledge to support the PNP in protecting the privacy of participating subscribers and in ensuring the confidentiality of each message transmitted to the text hotline,” relays Isberto.
PLDT is also backing up the hotline system by providing internet connectivity at the Text Bato Operations Center. This will provide round-the-clock support for Dela Rosa in verifying the text reports and mobilizing speedy response.
To complement the 911 emergency hotline, Text Bato will focus on getting citizen-generated reports about law enforcement and police concerns such as leads on criminal activities, erring cops and traffic management issues, just to name a few.
Text Bato message syntax: BATO (space) message then send to 7444-2286.